Shipping policy
Shipping Policy
At Press Queen Nails, we work hard to prepare and ship your order with care. Please review the following shipping information before completing your purchase.
Order Processing
We offer free shipping for purchases over $45
Orders are typically processed within 5 to 8 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.
During sales, launches, holidays, or other high-volume periods, processing times may be longer. We appreciate your patience and will do our best to keep you informed of any significant delays.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times are calculated and displayed at checkout based on your location and selected shipping method.
Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Press Queen Nails is not responsible for delays caused by the carrier, weather, holidays, customs, incorrect addresses, or other circumstances beyond our control.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow up to 48 hours for tracking information to update after your order has been shipped.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Please contact us as soon as possible if you need to update your shipping address. We cannot guarantee that address changes can be made after an order has been placed.
Lost, Stolen, or Delayed Packages
Once an order has been marked as delivered by the shipping carrier, Press Queen Nails is not responsible for lost or stolen packages. Please check with household members, neighbors, and your local carrier before contacting us.
If your package is delayed or appears to be lost in transit, please contact the shipping carrier directly using your tracking information. We will do our best to assist you, but carrier investigations and claims may be required.
International Orders
International customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country. Press Queen Nails is not responsible for delays caused by customs or for packages refused or held by customs authorities.
Damaged Packages
If your order arrives damaged, please contact Press Queen Nails as soon as possible after delivery. Include your order number and clear photos of the packaging and damaged items so we can review the issue and determine the appropriate next steps.
By completing your purchase, you acknowledge and agree to the Press Queen Nails Shipping Policy.
Press Queen Nails 👑
Fit for a Queen. Made to Slay.